Privacy & complaints policy
Protecting your information

Llanover International is committed to ensuring that your privacy is always protected. This Privacy Policy explains how we collect, use and protect your personal information during any interactions you have with us. We maintain the confidentiality and security of your data.

Information we collect

1. Full name
2. Phone number
3. Email address
4. Current postal address
5. If you are a client, we will require additional information to verify your identity, in compliance with anti-money laundering regulations and other legal obligations. This may include:
a. Photographic identification (e.g., a copy of your passport)
b. Proof of residence (e.g., a recent utility bill or bank statement)
c. Financial information, including source and proof of funds.

How we use your information

Your personal information will be used in the following circumstances:
1. To provide you with the services you have requested, in accordance with our contract with you.
2. To comply with any legal or regulatory obligations.
3. Where necessary for our legitimate business interests, provided these do not override your rights and freedoms.
4. We will only use your information as stated in this policy. We have implemented appropriate security measures to protect your information from misuse, loss or alteration. We retain personal information only for as long as reasonably necessary and in accordance with all applicable laws and regulations.

Keeping your information accurate

It is important that the personal data we hold about you is accurate and current. Please inform us of any changes to your personal data during your relationship with us by contacting us at: +44 (0) 20 7953 9033 or support@llanoverinternational.com

Complaints procedure

If you have any concerns about how we have handled your personal information please contact us at support@llanoverinternational.com. We will investigate your complaint thoroughly and promptly.

Further support

If you are dissatisfied with our response or believe we have not complied with applicable data protection laws you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

We are also members of the Property Redress Scheme who can assess your complaint independently.

Contact us

For any questions regarding our Privacy and Complaints Policy please contact us at support@llanoverinternational.com.